Frequently asked questions: 

1.  What is gazetteers.com?

Established over 35 years ago as a print directory, gazetteers.com is an online sales tool for travel agents.

Used by over 75% of UK leisure travel agents generating 500,000 unique visits and more than 5 million page views per month, gazetteers.com is the only business-to-business travel information portal providing independent reviews of resorts and accommodation. More information.

2.  How can I access the site?

gazetteers.com is a closed subscription site for the travel industry, therefore, you need to pop into your local travel agent and request to look up any information you may require regarding your holiday enquiry or booking.

If your enquiry is regarding advertising or content – then please see the contact us page.

3.  How can I subscribe?

If you are a travel professional and are interested in subscribing to gazetteers.com please go to the subscribe page and fill in the form or contact us.

4.  How can I advertise?

More information on how to advertise ion gazetteers.com.

5.  I’m a hotel/property owner, how can the site help me?

Business Listings is a new platform for hoteliers to gain exposure and distribution for their hotels via gazetteers.com.

6.  Who writes the property and cruise reviews?

gazetteers.com is regularly updated by a team of experienced researchers.

7.  How can I learn more about using gazetteers.com?

Visit traveluni.com to take an online training course on how to use gazetteers.com.

8.  How can I view the online brochures more clearly?

When you are viewing a single brochure page click the “Download PDF” link in the top right hand corner.

9.  Some properties do not have star ratings, why is this?

There is no one uniformed star rating system for all countries. More information can be found by clicking the question mark next to the rating.

10. I need information on a cruise ship. Where can I find this?

The cruise section available by clicking the tab on the navigation bar at the top of every page gives you all you need to know about the cruise ships that we cover on gazetteers.com.

Alternatively, you can search for a cruise line, ship or area by using the search box in the top right-hand corner of every page.

11. How can I submit an agent review?

Locate the property, resort or ship you wish to write a review about, click the "Agent Review" tab and select "Write a review ord tip" link..

12. I find the maps hard to use, is there anything that can be done?

The maps on gazetteers.com are in the process of being updated to utilise Google Maps. In the meantime, ensure you have the SVG plugin  downloaded so you can view the interactive version of the current maps.

13. How can I get complete information of a particular resort without printing off each individual page?

Under each individual resort on the right hand side of the page is a box that says “Create a destination guide for...”. If you click on this, you can tick all the relevant parts of information that you require and a PDF will be generated for you to print off. You can also email these to an email address.

14. The search in gazetteers.com doesn’t find what I am looking for. What can I do?

If you cannot find what you are looking for try reducing the search terms to include only the key terms, removing word such as "the" and "hotel".

If it still cannot find what you are looking for, search for the resort or country it is in and click through the lists.

Alternatively, we have an “Advanced search” where you can narrow down even more information in order to find what you are looking for.

15. I have found incorrect information on gazetteers.com how can I report this?

We are only too pleased to hear from you, so if you find any incorrect information on the site, we would be grateful if you could let us know. Information changes constantly, and by using the feedback button in the top right hand corner of the homepage, you can submit a question or highlight a discrepancy to us immediately.

16. I cannot find details for a Tour Operator, where should I look?

Look in our directory tab on the homepage.

17. I need to find a Tour Operator that covers a specific special interest, where should I look?

Look in our special interest tab on the homepage. Special interests are listed alphabetically to make finding your required interest easier. Once you click on the required interest, it gives you a list of countries that participate in this interest. Click the particular country that you require and this lists the tour operators and brochures that cover your requirement.

18. How do I find out if an accommodation has a specific facility?

You can use the advanced search to view properties that have disabled rooms or a gym, etc.  By putting your search word in quotes this will narrow down your search.

19. How can I submit an agent review for a property?

Find the property that you visited on gazetteers.com. You will notice the tabs along the top of the page under the property name say Tour Operators, Resort info, Map, etc. One of the tabs is called Agent Reviews. Click on this tab and then click on the link “Write a Review or Hint & Tip for this property”. There you can complete an online form about the property, Ensure you rate the property, provide a useful subject name, add your opinion and choose who you would recommend this property to.

20. How can I submit a resort review?

In the same way as you submit a property review. Look up the resort name and find the tab listed Agent Review underneath the resort name. Complete this in the same way as a property review.

21. How can I find out what the most popular destinations are at the moment?

Go to www.gazetteers.com/static-pages/trending-2011

22. How can I suggest a poll for the gazetteers.com website?

Email your suggestion and up to a maximum of 4 answers to lisa.vincent@travelweekly.co.uk and if your suggestion is suitable it will be published on the site. Bear in mind that there is only a limited amount of space for the poll question and that questions and answers should not be too lengthy.

23. I have a comment about gazetteers.com I would like to mention, how can I do this?

Using the feedback button in the top right hand corner of the homepage, any comments can be sent immediately to us.

24. How do I find out what is happening on the site?

Subscribe to our email newsletters to ensure you are always up to date and using the site to its full potential.

25. I want to have a look at the Travel Weekly magazine and I can’t wait for mine to be delivered, where can I find this?

You can find a link to the latest Travel Weekly digital edition on the homepage of gazetteers.com. This will be available a few days prior to receiving the paper edition in the post.